This policy explains how refunds and cancellations are handled for payments processed through CourtOps, operated by BYWGlobal LLP.
1. Payments are collected on behalf of the academy
When you (a parent, player, or member) pay an invoice through CourtOps, the payment is collected by the regulated payment service provider on behalf of the badminton academy or sports venue (the “Operator”) that issued the invoice. Settled funds are credited to the Operator’s bank account. BYWGlobal LLPdoes not hold subscriber funds and is not a counterparty to the underlying booking, batch, or membership.
2. Refunds are decided by the academy
Because the Operator owns the relationship with you and holds the funds, all refund and cancellation requests must be directed to the Operator from whom you booked the service. The Operator will assess the request against its own published refund and cancellation terms, which may vary by service (court booking, batch enrolment, membership, etc.) and by Operator.
BYWGlobal LLP provides the Operator with tools inside the Platform to process approved refunds back to the original payment method, but does not approve or initiate refunds on its own.
3. How to request a refund
- Identify the Operator (academy / venue) that issued the invoice.
- Contact the Operator directly using the contact information they provided to you. The original invoice or booking confirmation should list a contact email or phone number for the Operator.
- Explain your request, share the invoice reference, and attach any supporting information. The Operator will respond per their published policy.
4. Refund timelines
Once the Operator approves and initiates a refund, it is processed through our payment service provider. Refunds typically reflect in the original payment instrument within 5 to 7 business days, depending on the issuing bank or UPI app. Some banks and UPI providers may take longer. BYWGlobal LLP and the Operator have no control over the bank-side settlement timeline once the refund has been instructed.
5. Cancellations
Cancellation of an existing booking, batch enrolment, or membership is governed by the Operator’s own cancellation policy. Cancelling a booking does not automatically issue a refund — the Operator must review the request and initiate the refund if their policy provides for one.
6. Disputes and chargebacks
If you believe a payment was made in error or you cannot get a response from the Operator, please write to us at business@bywglobal.com with the invoice reference and payment details. We will attempt to connect you with the Operator. Please note that BYWGlobal LLPcannot reverse a transaction without the Operator’s approval.
7. Platform fees
Subscription fees paid by Operators to BYWGlobal LLP for use of the CourtOps platform are not refundable except where explicitly agreed in the Operator’s subscription order.
8. Contact
Questions about this policy can be sent to business@bywglobal.com.